Hi, I'm Jonas Bourgeois, and I use my background in IT operations, support and ServiceNow development to be a valuable asset for any project, continually furthering my knowledge of best practices and technical expertise. Being flexible and eager to learn allows me to quickly adapt to new technologies. Passionate about everything IT, technology and cars, with a dry sense of humor.

Working in IT for almost a decade, of which the last 5 years specializing in ServiceNow. These are some of the modules I've worked with:

• Incident, change and problem management
• CMDB and Asset Management
• ITOM and Discovery
• HR Service Delivery
• Scripted REST API Integrations & Integrationhub
• Service Portal and Employee Service Center
• Flow Designer, Decision Builder, Catalog Builder
• Business rules, script includes and javascript in general

I'm also a Certified System Administrator, Certified ITSM Implementer and ITIL v3 certified

HR and staffing industry | ServiceNow Inhouse Developer
Responsible for analyzing, maintaining and implementing changes for the ServiceNow instance. Onboarding new departments and branches onto ServiceNow instance. Maintaining and creating various integrations.

Enterprise, Healthcare and Entertainment Industry | Technical Consultant
Implementing full ITSM module to replace existing system. Implementing HRSD module to replace existing system. Setting up integrations with external systems.

Healthcare industry | Lead Technical Consultant
Setting up a knowledge base. Configuring ITSM module to suit customer needs. Ensuring timely project delivery internally in dev team.

Government instance | Technical lead
OOB IRM implementation.

Public industry | Technical consultant
New HRSD module implementation.

Industrial client | Technical consultant
ITSM back to Out Of Box (OOB) project. ITOM Discovery project.

Contact me

Here's my contact info, send me an email or give me a call if you're interested! I'll usually respond within 24 hours.